Assistant Vice President - Application Support Manager
- BS degree in Business Administration or related field
- 7-10 years’ experience in customer service
- Experience setting up technical support organization, support systems, defining and monitoring SLAs
- Understanding of business processes and relation to technology
- Ability to complete assignments with minimal direct supervision
- Strong organization and time management skills
- Experience setting up and managing Support Management System to manage service, incident and problem tickets
- Practical hands on experience with SQL, IIS, and related web technologies in a problem solving capacity
- Ability to manage technical and non-technical resources.
- Ability to manage multiple internal and external stakeholders.
We are an equal opportunity employer (m/f/d/v).
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